All orders will be shipped within 2 business days of the order being placed. If for some reason we're not able to meet this timeframe, then we aim to make contact with the customer within this time period to let them know of any potential delays.
|Order Volume||Shipping Cost||Estimated Shipping Times|
|New Zealand||$0 and up||FREE SHIPPING||
South Island 1-2 Business Days
North Island 2-3 Business Days
Allow extra day if Rural delivery
$0 and up
|5-10 Business Days|
|China & Rest of World||
$0 and up
|10-14 Business Days|
PO BOX ADDRESSES
Unfortunately PO Box addresses are not accepted for orders & your parcel will be returned to sender (us) if the delivery address is a PO Box.
CUSTOM OR IMPORT DUTY FEES
Custom or import duty fees are sometimes charged once the parcel reaches the destination country and must be paid by the recipient of the parcel. These charges will vary widely from country to country and will depend on your parcels weight and size. Although rare, we recommend checking with your local customs office to avoid any surprise additional fees. If you should refuse the parcel, Eiderdown will not refund the original shipping charges, nor pay for any shipping costs associated with returning the parcel.
Any delays due to customs or couriers once parcels have left New Zealand, are beyond our control and whilst we do our best to ensure delivery is within the given time frame we are not liable for any delays that are out of our control.