Shipping Information

Shipping Expectations

All orders will be shipped within 2 business days of the order being placed. If for some reason we're not able to meet this timeframe, then we aim to make contact with the customer within this time period to let them know of any potential delays.

  Order Volume Shipping Cost Estimated Shipping Times
New Zealand $0 and up FREE SHIPPING

South Island 1-2 Business Days

North Island 2-3 Business Days

Allow extra day if Rural delivery

Australia

$0 and up

$50.00

5-10 Business Days

USA & Canada $0 and up $150.00

10-14 Business Days

China & Rest of World

$0 and up

$100.00

10-14 Business Days

  

USA & Canada Shipping Rate Update

Unfortunately due to a recent increase in shipping costs specific to North America we have had to increase our shipping rates to this region to help cover some of the price increase.

CUSTOM OR IMPORT DUTY FEES

Custom or import duty fees are sometimes charged once the parcel reaches the destination country and must be paid by the recipient of the parcel. These charges will vary widely from country to country and will depend on your parcels weight and size. Although rare, we recommend checking with your local customs office to avoid any surprise additional fees. If you should refuse the parcel, Eiderdown will not refund the original shipping charges, nor pay for any shipping costs associated with returning the parcel.

Any delays due to customs or couriers once parcels have left New Zealand, are beyond our control and whilst we do our best to ensure delivery is within the given time frame we are not liable for any delays that are out of our control.