Warranty & Returns
Here at Eiderdown & Z Land Bedding we want to offer our customers not only the best products, but also the best service to help you get the perfect solution for a great night’s sleep. What does this mean for you? It means we offer several options that allow you to purchase with confidence knowing you’re supported even after the product has arrived. Kiwi’s supporting Kiwi’s, it doesn’t get much better than that!
Post Purchase Support
Returns process for faults:
If we determine there is a fault, we will send a return shipping label to you so the product can be returned to us for repair, or replacement at our cost. This will be done via the NZ Post network, and requires the parcel to be dropped at an NZ Post agent once shipping label has been placed on it. Our team will work you through this process in more detail if required.
Incorrect Item Received/Purchased:
Returns process for incorrect item received:
We will send you a shipping label to return the product to us at our cost. This will be done via the NZ Post network, and requires the parcel to be dropped at an NZ Post agent once shipping label has been placed on it. Our team will work you through this process in more detail if required. Once it has been received into the NZ Post network we will then dispatch the correct item and send tracking information.
Returns process for incorrect item purchased:
We want you to love your purchase and for it to help get you the sleep you deserve. If you have received your product and it’s not quite living up to expectations then you can contact our team to discuss what options are available to you. This could be making a slight change to what you have received, or opting for a different product altogether. We will help to come up with the best solution for your needs.
If you decide the product is not right for you and wish to return it for a store credit/refund then please contact us so we can discuss it with you. We would require that this decision be made within 7 days of the product being received and that it is in good condition.
Returns process for Product dissatisfaction :
All returns require our returns form to be completed. Click here to download. If you're unable to print the returns form, then please put the required details on a hand written note. This will make it easy for our returns team to process your return and action the solution quickly.